Privacy

Privacy Policy

At Premier Concierge Care of Atlanta, we take the private nature of your personal information very seriously. This policy sets out how we collect, use, disclose and protect your personal information.

Introduction

Premier Concierge Care of Atlanta (we, us, our) complies with relevant Privacy Laws when dealing with personal information as defined below and as set out in this policy. Personal information is information about an identifiable individual (a natural person).

Changes to this policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

This policy was last updated on and is effective from May 5, 2025.

Who do we collect your personal information from

We collect personal information about you:

• when you allow us access to that personal information, use our website (or any related service), through any contact with us (e.g. telephone call or email), and when you buy or use our services

How we use your personal information

We will use your personal information:

• to provide services to you

• to improve the services that we provide to you

• to respond to communications from you, including a complaint

• to conduct research and statistical analysis (on an anonymized basis)

• to process credit card transactions or collect money that you owe us

• to protect and/or enforce our legal rights and interests, including defending any claim

• to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)

• for any other purpose authorized by you or Privacy Laws.

This may include retaining personal information for a reasonable amount of time as is required for us to use it in this way.

You may restrict the information you give us in certain cases by not volunteering it. However, in order to register for our services you will need to provide personal information.

Disclosing your personal information

We may disclose your personal information to:

• any business that supports our services, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products

• a person who can require us to supply your personal information (e.g. a regulatory authority)

• any other person authorized by Privacy Laws or another law (e.g. a law enforcement agency)

• any other person authorized by you.

A business that supports our services and products may be located in other parts of the world. This may mean your personal information is held and processed outside in other countries.

We commit to complying with relevant privacy laws as set out in the United States Privacy Act 1974 (Privacy Laws).

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorized activity, or other misuse.

Accessing and correcting your personal information

You have the right to access your readily retrievable personal information that we hold, to request a correction to your personal information, or to have your personal information deleted, subject to certain grounds for refusal set out in Privacy Laws. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

If you want to exercise your rights under this policy, email us at info@pccatlanta.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

Internet Use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognize your browser) and other tracking methods to monitor your use of websites, apps and related services. You may be able to disable cookies and other tracking by changing the settings on your device, although this may mean that you cannot use all of the available features.

Contact Information

Premier Concierge Care of Atlanta is a company incorporated in the United States and its principal place of business is at 3225 Cumberland Boulevard Suite 550 Atlanta, GA 30339. 

Please contact us anytime at info@pccatlanta.com.

HIPPA NOTICE

THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. ELECTRONIC COPY AVAILABLE UPON REQUEST.

This Notice applies to Premier Concierge Care of Atlanta. State and Federal laws require us to maintain the privacy of your health information and to inform you about our privacy practices by providing you with this Notice. We must follow the privacy practices as described below. This Notice will take effect on May 1, 2025, and will remain in effect until it is amended or replaced by us.

We reserve the right to make any changes in our privacy practices and the new terms of our Notice effective for all health information maintained, created, and/or received by us before the date changes were made. Before we make a significant change, this Notice will be amended to reflect the changes and we will make the new Notice available upon request. We will post the Notice in our facilities and on our website. 

You may request a copy of our Privacy Notice at any time by contacting our office at info@pccatlanta.com. Information on contacting us can be found at the end of this Notice.

Availability of your health information to providers outside Premier Concierge Care of Atlanta

Your medical records at Premier Concierge Care of Atlanta are primarily maintained in an electronic medical record system called Epic; however, there may also be legacy systems that house your medical records from previous sites. Your health information may be available to other healthcare providers who also use Epic. If you do not want your electronic medical record to be available to non-Premier Concierge Care of Atlanta providers in this way, you may request to opt out in MyChart or contact Premier Concierge Care of Atlanta, and request to “opt out of Care Everywhere.”

TYPICAL USES AND DISCLOSURES OF HEALTH INFORMATION

We will keep your health information confidential, using it only for the following purposes:

• Treatment: We may use your health information to provide you with our professional services. We have established “minimum necessary or need to know” standards that limit various staff members’ access to your health information per their primary job functions. Everyone on our staff is required to sign a confidentiality statement.

• Disclosure: We may disclose and/or share your healthcare information with other health care professionals who provide treatment and/or service to you either by fax or electronically through electronic medical records. These professionals will have a privacy and confidentiality policy like this one. Health information about you may also be disclosed to your family, friends, and/or other persons you choose to involve in your care, only if you agree that we may do so. The uses and disclosures that constitute the sale of Personal Health Information and other uses and disclosures not described in the notice will be made only with authorization from the individual.

• Payment: We may use and disclose your health information to seek payment for services we provide to you. This disclosure involves our business office staff and may include insurance organizations or other businesses that may become involved in the process of mailing statements and/or collecting unpaid balances.

• Emergencies: We may use or disclose your health information to notify or assist in the notification of a family member or anyone responsible for your care, in case of any emergency involving your care, your location, your general condition, or death. If possible we will provide you with an opportunity to object to this use or disclosure. Under emergency conditions or if you are incapacitated we will use our professional judgment to disclose only that information directly relevant to your care. We will also use our professional judgment to make reasonable inferences of your best interest by allowing someone to pick up filled prescriptions, x-rays or other similar forms of health information and/or supplies unless you have advised us otherwise.

• Healthcare Operations: We will use and disclose your health information to keep our practice operable. Examples of personnel who may have access to this information include, but are not limited to, our medical records staff, outside health or management reviewers and individuals performing similar activities.

• Required by Law: We may use or disclose your health information when we are required to do so by law. (Court or administrative orders, subpoena, discovery request or other lawful process.) We will use and disclose your information when requested by national security, intelligence and other State and Federal officials and/or if you are an inmate or otherwise under the custody of law enforcement.

• Abuse or Neglect: We may disclose your health information to appropriate authorities if we reasonably believe that you are a possible victim of abuse, neglect, or domestic violence or the possible victim of other crimes. This information will be disclosed only to the extent necessary to prevent a serious threat to your health or safety or that of others.

• Public Health Responsibilities: We will disclose your health care information to report problems with products, reactions to medications, product recalls, disease/infection exposure and to prevent and control disease, injury and/or disability.

• Marketing Health-Related Services: We may use your information to contact you to provide information about treatment alternatives or other health-related benefits and services that may be of interest to you. From time to time, your healthcare provider or designee may contact you to request your permission to take part in health education and/or promotion. If Premier Concierge Care of Atlanta receives compensation for a marketing-related activity, your authorization is required.

• National Security: The health information of Armed Forces personnel may be disclosed to military authorities under certain circumstances. If the information is required for lawful intelligence, counterintelligence, or other national security activities, we may disclose it to authorized federal officials.

• Appointment Reminders: We may use or disclose your health information to provide you with appointment reminders, including, but not limited to, voicemail messages, postcards, or letters.

• Telemedicine: Telemedicine Healthcare services may be provided via telemedicine, which means an image, video recording and/or audio of you may be used to allow healthcare providers at different locations to see you on a computer screen or view your medical records. Telemedicine may be used for diagnosis, therapy, follow-up and/or education, and may include: your medical records, medical images, live two-way audio and video, output data from medical devices, and sound and video files. Electronic systems used will incorporate network and software security protocols to help protect the confidentiality and integrity of your identity and imaging data.

PATIENT PRIVACY RIGHTS AS OUR PATIENT

• Access: Upon written request, you have the right to inspect and get copies of your health information (and that of an individual for whom you are a legal guardian.) There will be some limited exceptions. If you wish to examine your health information, you will need to complete and submit an appropriate request form. Contact our office for a copy of the Request Form. You may also request access by sending us a letter. Once approved, an appointment can be made to review your records. Medical records can also be requested online or at our Premier Concierge Care of Atlanta facility.

• Amendment: You have the right to amend your healthcare information, if you feel it is inaccurate or incomplete. Your request must be in writing and must include an explanation of why the information should be amended. Under certain circumstances, your request may be denied.

• Non-routine Disclosures: You have the right to receive a list of non-routine disclosures we have made of your health care information. You have the right to a list of instances in which we, or our business associates, disclosed information for reasons other than treatment, payment, or healthcare operations. You can request non-routine disclosures going back 6 years prior to the date of your request.

• Restrictions: You have the right to request that we place additional restrictions on our use or disclosure of your health information. We do not have to agree to these additional restrictions, but if we do, we will abide by our agreement. (Except in emergencies.) Please contact our office if you want to further restrict access to your health care information. This request must be submitted in writing.

• Breach: An individual has the right to notice in the event of a breach. If a breach does occur, our privacy officer will contact you directly to inform you.

• Access to Care: You have the right to access, and request for, and an amendment of your medical records.

• Safety: You have a right to receive safe, high-quality care.

• Respect: You have a right to be shown respect, dignity, and consideration regarding your healthcare.

• Communication: You have a right to be informed about services, treatment options, and costs in a clear and susceptible way.

• Participation: You have a right to be included in decisions and choices regarding your care.

• Privacy: You have a right to privacy and confidentiality of your personal information.

• Comment: You have a right to comment on your care and to have your concerns addressed.

• Health Records: You have the right to refuse the release of your personal health information (except when permitted by law).

• Interpreter: You have the right to have clinic personnel or a language line available for patient/family members with a language barrier.

PATIENT RESPONSIBILITIES AS OUR PATIENT

• Advance Care Directive / Power of Attorney / Guardianship: Please inform your health care professional if you have a current Advance Care Directive or Power of Attorney for any health or personal matters, or if you are subject to a guardianship order.

• Safety: Tell us your safety concerns.

• Respect: Consider the wellbeing and rights of others.

• Communication: Provide information regarding your medical history and ask questions.

• Participation: Follow your treatment plan, cooperate, and participate when able.

• Services: You have the right to refuse care or services.

• Complain / Feedback: You should direct any complaint to a staff member or member of management so that immediate and appropriate action can be taken to remedy your concern.

QUESTIONS AND COMPLAINTS

You have the right to file a complaint with us if you feel we have not complied with our Privacy Policies. Your complaint should be directed to our office at 3225 Cumberland Boulevard Suite 550 Atlanta, GA 30339. If you feel we may have violated your privacy rights, or if you disagree with a decision we made regarding your access to your health information, you can complain to us in writing or by request a Complaint Form from our office. We support your right to the privacy of your information and will not retaliate in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services.

The toll-free number for the U.S. Department of Health and Human Services at 1-877-696-6775.

HOW TO CONTACT US

HIPAA Notice of Privacy Practices

This form does not constitute legal advice and covers only federal, not state, law.